Legal Notice

Last updated: 9 June 2026

This Legal Notice applies to the website and online store operated by M ROSS.

By accessing or using this website, browsing our products, creating an account, placing an order, contacting us, or otherwise using our services, you agree to this Legal Notice, our Terms of Service, Privacy Policy, Returns & Refunds Policy and Shipping Policy.

1. Website owner and supplier information

This website is operated by:

Business name: M ROSS
Legal status: COMPANY
Company registration number: N/A
VAT number: PROGRESS
Email: support@mross.co.za
Physical address: 70 Rivonia Road, Sandhurst, Sandton, Gauteng, South Africa
Address for legal notices: 70 Rivonia Road, Sandhurst, Sandton, Gauteng, South Africa
Website: MROSS.CO.ZA

M ROSS sells hair care, beauty, salon and related products through this online store.

2. Shopify platform

Our online store is powered by Shopify, which provides the e-commerce platform that allows us to display products, process orders, manage checkout and provide related online store services.

Your use of our website may also be subject to Shopify’s applicable platform terms, privacy practices and technical services where relevant.

3. Product information

We aim to provide clear and accurate product information, including product descriptions, product images, sizes, prices, usage guidance and availability.

However, product packaging, labels, ingredients, formulas, sizes, supplier information and appearance may change from time to time.

Product images are for display purposes and may differ slightly from the actual product due to supplier updates, packaging changes, screen settings, lighting or photography.

Customers must always read the product packaging, ingredients, warnings and usage instructions before using any product.

4. Product suitability and results

M ROSS may provide product descriptions, hair care advice, routine suggestions or general guidance. This information is for general educational and shopping purposes only.

Product results may vary from person to person depending on hair type, scalp condition, hair history, colour history, previous treatments, application method, product routine, allergies, sensitivities and other factors.

Nothing on this website should be treated as medical, dermatological, pharmaceutical or professional healthcare advice.

If you have allergies, sensitivities, scalp conditions, skin conditions, are pregnant, are using medication, or are unsure whether a product is suitable for you, please consult a qualified professional before use.

5. Pricing

All prices on this website are displayed in South African Rand, unless stated otherwise.

We try to ensure that all prices are accurate and up to date. If an obvious pricing, stock or product information error occurs, M ROSS may correct the error, cancel the affected order and refund the customer where payment has already been made.

Delivery fees, taxes or additional charges will be displayed at checkout where applicable.

Our standard delivery fee is R100, unless a different delivery fee, free-delivery offer or promotion is displayed at checkout.

6. Payment

Payment must be made using the payment methods available at checkout.

All payments are processed through secure third-party payment providers. M ROSS does not store full payment card details.

Orders may only be processed once payment has been successfully authorised or received.

7. Delivery

M ROSS delivers within South Africa to areas supported by our courier and delivery partners.

Estimated delivery times are shown in our Shipping Policy. Delivery times are estimates only and may be affected by courier delays, stock availability, payment verification, incorrect delivery details, public holidays, weather, strikes, load shedding, high order volumes or events outside our control.

Customers are responsible for providing complete and accurate delivery details.

8. Returns, refunds and cancellations

Returns, refunds and cancellations are handled according to our Returns & Refunds Policy and applicable South African consumer law.

For online purchases, customers may have a legal cooling-off right to cancel within 7 days of receiving goods, subject to applicable legal requirements and product conditions.

For hygiene and safety reasons, opened, used, tested, sprayed, tampered-with or unsealed hair care, scalp care, cosmetics and personal-care products cannot be returned for change of mind, unless they are defective, damaged or incorrectly supplied.

Defective, damaged, unsafe or incorrect products will be handled in line with South African consumer protection law.

9. Complaints and dispute resolution

If you have a complaint, query or dispute, please contact us first so that we can try to resolve the matter.

Email: support@mross.co.za

Please include your order number, full name, contact details and a clear description of the issue.

We will aim to respond within a reasonable time.

Nothing in this Legal Notice limits your right to approach a relevant consumer protection body, regulator, ombud or court where allowed by law.

10. Privacy and personal information

M ROSS processes personal information in accordance with our Privacy Policy and applicable South African privacy law, including POPIA.

We may collect and process personal information for purposes including order processing, payment, delivery, customer support, returns, refunds, fraud prevention, marketing, website improvement and legal compliance.

For more information, please read our Privacy Policy.

11. Intellectual property

All website content, including text, graphics, images, product layouts, branding, design, logos, icons, product descriptions and other materials, belongs to M ROSS or is used with permission from suppliers, licensors, service providers or brand owners.

You may not copy, reproduce, modify, distribute, sell, scrape, publish or commercially exploit our website content without written permission.

12. Third-party brands and trademarks

M ROSS may sell third-party branded products.

All third-party brand names, trademarks, product names, images and logos belong to their respective owners.

Unless clearly stated, M ROSS is not the manufacturer or owner of third-party branded products. Any use of third-party brand names on this website is for product identification and retail purposes only.

13. Third-party links

This website may contain links to third-party websites, apps, payment platforms, courier platforms or services.

M ROSS is not responsible for the content, security, availability, accuracy, privacy practices or terms of third-party websites or services.

You should review the terms and privacy policies of any third-party website or service before using it.

14. Website availability and security

We aim to keep our website available, secure and functional. However, we do not guarantee that the website will always be uninterrupted, error-free or free from technical issues.

Access may be interrupted by maintenance, technical faults, hosting issues, internet disruptions, cyber incidents, load shedding, service provider failures or events outside our control.

You may not misuse this website, interfere with its security, attempt unauthorised access, upload harmful code, scrape content without permission, or use the website for unlawful purposes.

15. Limitation of liability

To the extent allowed by law, M ROSS will not be liable for indirect, incidental, special or consequential losses arising from use of this website, inability to access the website, product misuse, incorrect information supplied by the customer, courier delays, third-party service failures or events outside our reasonable control.

Nothing in this Legal Notice is intended to exclude or limit liability where South African law does not allow liability to be excluded or limited.

16. Consumer rights

Nothing in this Legal Notice is intended to remove, reduce or limit any rights you may have under South African law, including the Consumer Protection Act, the Electronic Communications and Transactions Act, POPIA or any other applicable law.

If any part of this Legal Notice is found to be unlawful, invalid or unenforceable, that part will be treated as removed or limited to the minimum extent necessary, and the remaining sections will continue to apply.

17. Governing law

This Legal Notice is governed by the laws of the Republic of South Africa.

Any dispute relating to this website, this Legal Notice, our products or our services will be dealt with under South African law, subject to any consumer rights or dispute resolution processes available to you under applicable law.

18. Changes to this Legal Notice

We may update this Legal Notice from time to time to reflect changes to our business, website, products, services or legal obligations.

The latest version will be published on this website with the updated “Last updated” date.

19. Contact details

For legal notices, customer support or general queries, please contact:

M ROSS
Email: support@mross.co.za
Address: 70 Rivonia Road, Sandhurst, Sandton, Gauteng, South Africa